In this use case the cities of Aalborg and Rotterdam share their findings obtained from design thinking initiatives. This is based on empirical research as part of an evaluation. The use case is written for other professionals in the field of design in public organizations.

"Transformations from one paradigm to another are always difficult and complex. It takes you out of your comfort zone. It changes the vocabulary of your organization. It changes how you think.

It changes the power structures, because you can no longer come up with top-down solutions. You have to create totally new ways of working and develop new business models to distribute value.