Design thinking in Healthcare is an almost perfectly natural fit. On the front end of Healthcare are the nurses who are naturally empathic. A key approach necessary for successful design thinking. Their role is to intimately understand the needs and take care of the problems of their patients. Their daily approach to problem solving requires them to empathize with patients.

In the early 2000s, Mayo Clinic physician Nicholas LaRusso asked himself a question: if we can test new drugs in clinical trials, can we in a similarly rigorous way test new kinds of doctor-patient interactions?