Welcome to the Design Thinking Case Study Index. There are many Design Thinking Case Studies on the internet. Many are retrofitted descriptions of what occurred, rather than evidence of the Design Thinking process in action. In order to bring a higher standard to the practice of Design Thinking, we require stronger evidence and rigor.

Design thinking, a problem-solving approach that emphasizes empathy, experimentation, and collaboration, has gained significant traction in various sectors, including business, education, and healthcare. In recent years, the US government has also recognized the potential of design thinking to drive innovation and address complex challenges.

The Department of Homeland Security’s Science and Technology Directorate (DHS S&T) requires a consistent yet flexible approach to address wicked problems. A design-thinking methodology holds promise, as its tenets align with the diversity and complexity inherent within the homeland security environment.

Government's role is to provide essential services for its people. Using the methodology and mindset of Design Thinking in government projects can help to clarify for whom, what problems need to be solved and test and improve the resultant ideas quickly before huge resources are applied to rolling out the new or improved government services.

From hospitals to housing, good design makes government better. It saves lives, cuts costs, and boosts social welfare.

GovInsider caught up with Jeffrey Ho – Executive Director of the DesignSingapore Council, part of the Ministry of Communication and Information – to find out how design-thinking has been used in Singapore.

This case concerns one of the earliest attempts by design thinkers at designing a large, complex system. It shows that design approaches in the public sector can look back at a long history. And it reveals how design thinking within the organization must include members of the whole organization in the design process.