The Lab at OPM (The Office of Personnel Management of the US Federal Government) was set up to support departments within the federal government to tackle the complex problems that most government departments are faced with. They have developed a Human Centered Design Discover Stage Field Guide For use by government employees only (fair enough!).

The White House Office of Science and Technology Policy (OSTP) has been working with agencies to identify and share best practices to promote innovation and make government work better and cost less.  One such practice is Human-Centered Design (HCD), a methodology that puts the unmet needs of people at the center of efforts to develop new and improved products, services and processes.