Reshaping Retail with Design Thinking

Joyce Liu, Associate Creative Director, frog, based in the Shanghai studio discusses frog's use of design thinking in retail and the need to be human centered, not just user centered in order to create really exceptional user experiences. She describes frog's work with BeautyFarm and JNBY to illustrate her point.

Positioning Design Thinking Within Your Executive Team

Many Design Thinkers face the challenge of how to position and sell Design Thinking within their executive team. They face a number of issues from CEO buy-in to resource allocation for design thinking activities. There are two basic strategies that can be used to get buy in from the team.

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